The primary purpose of this audit is to create an unbiased platform to monitor customer service levels and ensure that brand standards and polices are being adhered to across all departments of the establishment.

Use this template to evaluate:

• Arrival and accommodation experience
• Restaurant and bar experience
• Food quality
• Staff
• Management’s ability to comply with best practices and standards

The template allows the mystery guest to provide ratings for each section including:

• Room experience
• Dining experience
• Overall experience

The ability to digitally provide comments and recommendations is especially helpful for continuous improvement across departments.

Why use Logit quality control templates?