Onboarding, Support and Professional Services
Onboarding Plans
Our team will get you up and running quickly and effortlessly by providing project management and configuring your entire system.
Support Plans
We are dedicated in providing the highest level of ongoing training and support plans to ensure your success.
Professional Services
Rely on our professional services team to meet your requirements when needed with a plan right for your business.
Onboarding Plans
Customers who are on a Professional services plans are able to request additional configuration , forms, audits, locations, users etc etc to be created on their behalf by the trisaas team or additional training sessions.
Customer are advised to select the plan that best meets their expected requirements.
Support Plans
Support guides are provided via the resource centre and include short training videos.
Webinars are scheduled regularly, open to all standard, premium, platinum and enterprise clients to book.
Customers can request additional 1-to-1 or webinar training sessions via the professional services options below.
* Webinars will be held with a member of the support team and will have a Q & A session before signing off.
triSaaS reserve the right to change the package offerings at any time by giving the customer 30 day written notice.
Professional Services Plans
Professional services plans are designed to ensure that customers have the professional services team on hand when needed.
Customer are advised to select the plan that best meets their expected requirements.
Customers who are on a Professional services plans are able to request additional configuration , forms, audits, locations, users etc. to be created on their behalf by the trisaas team or additional training sessions.
Pricing options:
Standard / On demand and any customers not on a plan – *On-demand rate is £100 per hour billed monthly in arrears
Bronze – £ 60**/month = 12 hours per year of professional services
Silver – £165**/month = 36 hours per year of professional services
Gold – £250**/month = 60 hours per year of professional services
**Billed monthly for duration of license agreement. Plans can be increased at any time during license period should you require additional services.
triSaaS reserves the right to change any/all package offerings at any time by giving the customer 30 day written notice.
Service Level Agreement
Priority 1
The entire service is “down” and inaccessible. Prority 1 incidents shall be reported by telephone only.
Response Time
Within two normal business hours.
Target Resolution Time
Four normal business hours. Continuous effort after initial response.
Priority 2
Operation of the service is severely degraded, or major components of the service are not operational and work cannot reasonably continue. Priority 2 incidents shall be reported by telephone only.
Response Time
Within four normal business hours.
Target Resolution Time
Within one business day after initial response.
Priority 3
Certain non-essential features of the service are impaired while most major components of the service remain functional.
Response Time
Within eight normal business hours.
Target Resolution Time
Within three business days after initial response.
Priority 4
Errors that are non disabling or cosmetic are clearly have little or no impact on the normal operation of the services
Response Time
Within 24 normal business hours.
Target Resolution Time
At a suitable point of functionality upgrade.
