REQUEST MANAGEMENT

Automate requests and handle demands quickly

Deliver a personalised experience and boost user satisfaction

Provide all your teams with a simple all-in-one platform to centralise communications, assign responsibility for various requests and track their status at every touchpoint from customers, employees and external vendors.

IT Support

  • Password Rest
  • Software Support
  • Hardware Issues
  • Help Desk

Sales & Marketing

  • Content Creation
  • Events
  • Design
  • Advertising

Finance

  • Expenses
  • Purchase Orders
  • Payment Approval
  • Petty Cash

Customer Service

  • Problem Resolution
  • Help Desk
  • FAQs
  • Feedback

HR

  • Onboarding
  • Offboarding
  • Evaluations
  • Holidays

Improve request managment cycle times

If you’re managing requests with the back-and-forth of email, spread sheets or even instant messages, the issues are unavoidable.

Slow request turnaround

Frequent mistakes when fulfilling requests

Lack of status transparency and accountability

Bad request hand-offs between team members

Unable to accurately track and report performance

Logit’s request management software eliminates these issues with an integrated solution that intelligently routes requests based on your existing business rules/workflows.

One tool is all you need to manage all requests

Service requests

Maintenance requests

IT Helpdesk requests

Hotel room requests

Staff requests

Landlord requests

Logit can be configured to be exactly how your business works without locking you into a pre-built solution that doesn’t meet your needs.

Flexible, easy-to-use request management software automates any request without the need for multiple, disparate tools.

Logit makes it easy to submit and recieve requests in an organised way via our QR codes and slick portal, and the team members always know the next step or action to take.

The number and type of requests you can create and manage with Logit are almost limitless!

Logit Request Management Framework

QR Codes & Portal

Access to forms, monitor progress, take action

Digital Forms

Collect information and automatically trigger workflow

Request Workflows

Route request, apply business rules, connect to external systems

Reporting

Analyse trends, identify improvement opportunities, measure performance

Visualise all requests in one place

Logit’s request management software provides complete visibility of every request, ensuring you know what is happening every step of the way.

  • Consistent experience: Eliminate different request formats and delivery channels. Manage all requests from one place and never worry that something may have been missed.
  • Access to all the information: See all the request details including documents and photos. You can track progress in real-time and know if there are any bottlenecks that need attention.
  • Centralise communications: Instantly view interactions with team members, stay informed throughout the process and share updates with stakeholders.

Key Features

REQUEST PORTAL

Logit’s flexible portal allows users to easily submit and track their requests. Managers have the ability to monitor progress in real-time and receive auto notifications when an issue exists.

QR CODES & DIGITAL FORMS

Create QR codes and Request forms with logic and customised fields in seconds.  Our digital forms are optimized for all mobile devices, and can be retrieved wherever, whenever you need.

REQUEST WORKFLOWS

Once submitted, ensure each request is handled quickly and properly. Logit automates every request workflow, no matter what level of complexity is needed.

REPORTING

Custom reports allow you to track performance and drive improvements. Logit maintains an audit trail of all your requests, so that you can identify trends and share progress with stakeholders.

Simplify request management with digital forms

Logit makes it easy to go paperless. Create custom request forms in no time or use our standard templates that can easily be tailored to your needs.

Simple enough for a single site. Powerful enough for multi-site organisations.

Ideal for both independent and multi-site operators with unique and multiple divisions/departments. Logit is the only solution that offers multi-level configuration within a single site. This allows team members to have a unique experience with cross system monitoring and reporting. 

Digitise and visualise data with detailed reports

Track performance and gain actionable insights that all you to proactively address opportunities for improvement with real-time dashboards and custom reports.

There is no better way to manage requests

Standardise request management across the business for improved efficiencies.

Personalised experience from any hand-held device boosts user satisfaction.

Meet team expectations with status updates and notifications.

Alleviate day-to-day workload on teams by automating request processes/workflows.

Reduce errors and impacts or risks of inadequate processes.

Improve response times and customer satisfaction.

Centralise information for enhanced visibility and control over request statuses.

Identify potential bottlenecks and improvement opportunities.

Request managment made easy and no training required

Logit offers an intuitive user interface that makes it easy to get started. There is nothing to download. All you need is an internet-enabled device.

If you have questions or require any assistance, the triSaaS team is always here to support you.

Leave it to Logit for your business

Learn how our digital platform can benefit you.

Hospitality

Leisure

Manufacturing

Retail

Care Homes

See what Logit can do for you