GUEST FEEDBACK

Always provide an exceptional customer experience

Get feedback. Take action. Delight guests.

QR Codes

Encourage guests to leave feedback at touchpoints across their journey.

Insights

Analyse insights to learn what needs improvement and where to focus.

Action

Take action based on feedback to improve guest experience.

Reports

Build a strategy to impact business performance and customer satisfaction.

Get feedback across your customer’s journey and continuously deliver a better guest experience

Turn guest feedback into happy customers! Watch and see how Logit lets you gain clarity on customer satisfaction for every shift, across every dish and every service style.

A day in the life…of your business

Here’s just one example of how Logit can be used to improve efficiencies and performance across departments and sites.

Drive operational excellence and increase customer satisfaction.

Know what to focus on and take the appropriate action to keep guests happy at all times. It all starts with a QR code.

From arrival to departure, there are many opportunities to make your guest happy or irritated. Logit enables customers to leave feedback at designated touchpoints across their journey. Your team can then review the feedback and make improvements that deliver a better guest experience.

  • Identify maintenance issues by site and take measurable actions with specific timelines for quicker problem resolution.
  • Address negative feedback promptly and make adjustments to schedules and planned inspections to improve overall performance.
  • Drill down by site/region and make strategic decisions that improve performance, reduce costs and increase customer satisfaction.

Capture customer feedback to improve performance

Gain clarity on customer satisfaction for every shift, across every dish and every service style.

Service Reviews

Was check-in fast and easy? Room clean and tidy? Logit lets you assess service by day, shift and location to benchmark and determine where improvements are needed.

Dish Rating

Get insights on what guests really think about the look, taste and value of each dish you serve, and make adjustments to enhance menu performance and quality.

Guest Satisfaction

Use guest data/critiques to know what your team is doing right and the underperforming areas that need attention.

Gain valuable insights and make better decisions

Use guest insights and customised reporting to drive continual improvements and reduce unnecessary expenses.

Optimise scheduling and perform tasks at the right time to enhance efficiencies across locations whilst minimising downtime and repairs.

  • Area managers can easily identify issues and take action for quicker problem resolution.
  • Staff can address negative feedback promptly and make adjustments on the fly to improve the guest experience.
  • Stakeholders can access data and drill down to make informed decisions that reduce costs and increase customer satisfaction.

Simple enough for a single site. Powerful enough for multi-site organisations.

Ideal for both independent and multi-site operators with unique and multiple divisions/departments. Logit is the only solution that offers multi-level configuration within a single site. This allows team members to have a unique experience with cross system monitoring and reporting. 

Leave it to Logit for turning guest feedback into happy customers!

Achieve 50%+ increase on customer engagement with feedback that is accurate and actionable.

Auto notifications alert team members to issues that require immediate attention.

Align the entire organisation from top to bottom with guest feedback analytics and performance reporting.

Identify problem areas then make incremental improvements to enhance the customer experience.

Leave it to Logit for your business

Learn how our digital platform can benefit you.

Hospitality

Leisure

Manufacturing

Retail

Care Homes

See what Logit can do for you