GUEST FEEDBACK
Always provide an exceptional customer experience
Customer satisfaction is one click away
Turn guest feedback into happy customers! Watch and see how Logit lets you gain clarity on customer satisfaction for every shift, across every dish and every service style.
Our customers deliver excellent guest experiences
“We chose Logit to help provide seamless communication between all areas of the business and the next level of customer service for our lodge owners and rental guests.”
Katrina Pascazio – General Manager
A day in the life…of your business
Here’s just one example of how Logit can be used to improve efficiencies and performance across departments and sites.
Log complaints & compliments
What happens when a guest leaves feedback with a busy staff member? Too often, employees forget to tell you about the feedback they receive from customers.
With Logit, staff can easily record guest feedback to ensure you track every customer comment. Simply scan the QR code and log the feedback on your guest feedback form.
With real-time notifications, managers have the ability to quickly resolve complaints that might otherwise go unreported or acknowledge team members for providing a positive guest experience.
Capture customer feedback to improve performance
Gain clarity on customer satisfaction for every shift, across every dish and every service style.
Service Reviews
Was check-in fast and easy? Room clean and tidy? Logit lets you assess service by day, shift and location to benchmark and determine where improvements are needed.
Dish Rating
Get insights on what guests really think about the look, taste and value of each dish you serve, and make adjustments to enhance menu performance and quality.
Guest Satisfaction
Use guest data/critiques to know what your team is doing right and the underperforming areas that need attention.
Get feedback. Take action. Delight guests.
QR Codes
Encourage guests to leave feedback at touchpoints across their journey.
Insights
Analyse insights to learn what needs improvement and where to focus.
Action
Reports
Build a strategy to impact business performance and customer satisfaction.
Drive operational excellence and increase customer satisfaction.
From arrival to departure, there are many opportunities to make your guest happy or irritated.
Logit enables customers to leave feedback by simply scanning a QR code at designated touchpoints across their journey.
Your team can then review the feedback and make improvements that deliver a better guest experience.
- Identify maintenance issues by site and take measurable actions with specific timelines for quicker problem resolution.
- Address negative feedback promptly and make adjustments to schedules and planned inspections to improve overall performance.
- Drill down by site/region and make strategic decisions that improve performance, reduce costs and increase customer satisfaction.
Gain valuable insights and make better decisions
Use guest insights and customised reporting to drive continual improvements and reduce unnecessary expenses.
Optimise scheduling and perform tasks at the right time to enhance efficiencies across locations whilst minimising downtime and repairs.
- Area managers can easily identify issues and take action for quicker problem resolution.
- Staff can address negative feedback promptly and make adjustments on the fly to improve the guest experience.
- Stakeholders can access data and drill down to make informed decisions that reduce costs and increase customer satisfaction.
Leave it to Logit for turning guest feedback into happy customers!
Achieve 50%+ increase on customer engagement with feedback that is accurate and actionable.
Auto notifications alert team members to issues that require immediate attention.
Align the entire organisation from top to bottom with guest feedback analytics and performance reporting.
Identify problem areas then make incremental improvements to enhance the customer experience.
Download the guest feedback brochure
Learn how Logit’s guest feedback module enables hotels and restaurants to gain valuable insights and improve the guest experience.
Leave it to Logit for your business
Learn how UK's leading task management software can benefit you.
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