Provide exceptional customer experiences
Guest Feedback & Satisfaction Software
Deliver exceptional customer experiences with real-time feedback, automated insights, and actionable reporting. Logit helps you capture, analyse, and respond to guest feedback quickly, ensuring every shift, dish, and service style consistently meets expectations.
Trusted by industry leaders
Capture every comment
Customer feedback is often lost in the rush of daily operations, but Logit ensures every compliment or complaint is recorded and acted upon. Guests can scan QR codes at key touchpoints, making it easy to share their experiences.
Staff log feedback instantly, while managers receive notifications that allow them to resolve problems quickly or acknowledge positive service. This streamlined process not only captures valuable insights but also helps strengthen service standards and improve team performance.
Turn insights into action
Feedback doesn’t just highlight problems, it drives lasting improvements. With Logit, managers and stakeholders can analyse service reviews, dish ratings, and guest satisfaction trends across sites and regions. Insights are transformed into clear, actionable reports that guide smarter decisions on scheduling, maintenance, and operations.
By addressing negative feedback promptly and making data-driven adjustments, businesses reduce costs, improve efficiency, and deliver higher levels of customer satisfaction at every stage of the guest journey.
Log complaints & compliments
What happens when a guest leaves feedback with a busy staff member? Too often, employees forget to tell you about the feedback they receive from customers.
With Logit, staff can easily record guest feedback to ensure you track every customer comment. Simply scan the QR code and log the feedback on your guest feedback form.
With real-time notifications, managers have the ability to quickly resolve complaints that might otherwise go unreported or acknowledge team members for providing a positive guest experience.
A day in the life…of your business
Here’s just one example of how Logit can be used to improve efficiencies and performance across departments and sites.
“We chose Logit to help provide seamless communication between all areas of the business and the next level of customer service for our lodge owners and rental guests.”
Katrina Pascazio – General Manager
Drive operational excellence and increase customer satisfaction
From arrival to departure, there are many opportunities to make your guest happy or irritated.
Logit enables customers to leave feedback by simply scanning a QR code at designated touchpoints across their journey.
Your team can then review the feedback and make improvements that deliver a better guest experience.
- Identify maintenance issues by site and take measurable actions with specific timelines for quicker problem resolution.
- Address negative feedback promptly and make adjustments to schedules and planned inspections to improve overall performance.
- Drill down by site/region and make strategic decisions that improve performance, reduce costs and increase customer satisfaction.
Get feedback. Take action. Delight guests.
QR Codes
Encourage guests to leave feedback at touchpoints across their journey.
Insights
Analyse insights to learn what needs improvement and where to focus.
Action
Reports
Build a strategy to impact business performance and customer satisfaction.
See Logit in Action
Experience a live customised demo, get answers to your questions, and find out why Logit is the right solution for your business.
Leave it to Logit for turning guest feedback into happy customers!
Achieve 50%+ increase on customer engagement with feedback that is accurate and actionable.
Auto notifications alert team members to issues that require immediate attention.
Align the entire organisation from top to bottom with guest feedback analytics and performance reporting.
